Since chrisjechoux.com offers non-tangible irrevocable (Digital) goods, we do not issue refunds once the order is complete and the product is emailed. As a customer, you are responsible for understanding this upon purchasing any item at our site, and customers should be sure before making any purchases.
However, we realize that exceptional circumstances can occur regarding the character of the product we supply.
We will only honor refunds for the following circumstances:
Non-delivery of the product: due to some mailing issues with your e-mail provider or your mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us via our contact form for assistance. Claims for non-delivery must be submitted to our attention by email within seven days from the order placing date. Otherwise, the product will be considered received and downloaded, and therefore no refund will be issued.
Download & ‘unzipping’ issues: if you encounter problems while downloading the product or it’s unzipping – please get in touch with us via our contact form within three days from the date of purchase will result in your refund being declined.
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to us via our contact form. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product of the same value can be offered.
We check support emails every morning, and our goal is to offer professional support to all our customers promptly. We will get back to you within 12 hours at the max.
Please try to be as specific as possible if you’re applying for a refund. If you need to get hold of us, send us an email using our Contact form (Contact page). Please remember that any application for a refund should be accompanied by clear reasons why you applied for a refund. Please make sure your request does not contradict our Terms and Conditions.
We want to take this time to thank you for purchasing our products and for your continued support!